Reserva un traslado
desde o al aeropuerto de Valencia

Yes. You can make a flexible booking and keep the car before you decide where you are going.

This suits trips where the plan is still open. Choose the flexible option and pick the destination later, if it is available.

In that case the car has a meter. The driver starts it when the trip begins, and the fare follows the final distance.

Enter the exact time of your flight. That is how we line up the pickup. We also watch the flight, so if it arrives early or late we move the pickup to the new time.

Yes, if you do it at least 48 hours in advance. The exact rules depend on the type of booking. Read the change and cancellation policy before you go ahead. If you need help, contact us and we will sort it out.

It depends on the booking:

• Free cancellation: no charge if you cancel at least 48 hours before the service.
• Late cancellation: if you cancel within 24 hours of the service, a partial fee applies.
• No-show: if you do not turn up and you have not cancelled, the full fare is charged.

Check the terms when you book. Some promotions and special fares have different conditions.

They depend on the service you choose:

• Standard bookings: free changes and cancellations up to 48 hours before the service.
• Special or promotional fares: stricter rules. A change or cancellation may not be free.
• Last-minute bookings: changes or cancellations may not be allowed.
• Payments and refunds: if a refund applies, it is processed within 10 working days.

The terms are also written in the confirmation email.

It depends on when you cancel or change:

• Less than 24 hours before: 50% of the total fare.
• No-show: 100% of the fare.
• A late change: an extra charge may apply.

Some promotional fares cannot be changed or cancelled free of charge. Check the terms of your booking.

If a refund is due, it goes back through the same payment method you used to book. The time depends on the provider:

• Credit or debit card: it can take several working days to appear on your account.
• Bank transfer: it can take several days to process.
• A digital payment such as PayPal: usually within 5 days.

We email you once the refund has been started.

A refund applies if:

• You cancel within the time set in the policy, for example 48 hours before the service.
• We made an error, such as a double charge or a wrong confirmation.
• There are exceptional circumstances. In cases of force majeure, such as extreme weather or government restrictions, we look at each case on its own.

Non-refundable bookings and certain promotional fares are not refunded, except in exceptional cases.

Once it is confirmed, it cannot be changed or refunded, even if you cancel. These fares are usually cheaper, or part of a promotion. The amount paid is not returned, except in cases of force majeure.

Choose this fare only if your plans are fixed. The money cannot be recovered afterwards.

The transfer price includes:

• A private transfer from the pickup point to your destination.
• Flight tracking: we watch your flight and change the pickup time if it is early or late.
• Help with luggage, loading and unloading.
• A professional driver, licensed and experienced.
• Child seats, such as infant seats, child seats or boosters, when you request them in advance.
• Waiting time at the airport of up to 60 minutes.
• Tolls and fees for the agreed route, included in the final price. Extra services and unplanned stops can cost more.

The transfer price does not include:

• Unplanned extra stops. A stop on the way can cost more.
• Waiting beyond the stated limit, for example 60 minutes at an airport or 15 minutes at another pickup point.
• Tips. They are not required and they are not in the price.
• Costs outside the trip, such as parking at the destination, or extra tolls if you change the route.

The driver waits at the meeting point:

• At the airport: in arrivals, with a sign showing your name. If the flight changes, we adjust the pickup.
• At the station: at the main exit, or at the place named in your confirmation, also with a sign showing your name.

If you cannot see the driver, call the number in your confirmation or contact us.

Waiting time depends on the pickup point:

• At the airport: up to 60 minutes after the flight lands, including time to collect your luggage.
• At a station or port: up to 30 minutes from the scheduled pickup time.
• At a home or hotel address: up to 15 minutes from the scheduled pickup time.

If you need longer, tell us in advance. Time beyond the limit can be charged.

It depends on the vehicle you choose when you book:

• A standard car: usually up to 4 medium suitcases (23 kg) and 4 cabin bags.
• A van or larger vehicle: for groups or a lot of luggage, up to 8 large suitcases plus extra bags.

If you have bulky items, such as sports equipment, musical instruments or bicycles, say so when you book so we send a vehicle with enough room.

The driver will try to fit it in, as long as the trip stays safe.

• If it does not fit, a second vehicle may be needed, at an extra cost.
• Bulky or special items, such as bicycles, skis or large instruments, must be mentioned in advance so there is enough space.

List your luggage when you book. That avoids a problem at pickup.

Yes. Tell us when you book so we assign a suitable vehicle.

• Small and medium pets: usually allowed in a carrier or travel crate.
• Large pets: may need a bigger vehicle, which can cost more.
• Local rules: you need to follow the local rules on transporting animals.

If you have a particular requirement, contact us and we will help you plan the trip.

Tell us when you book so we assign a suitable vehicle.

• A folding wheelchair: a standard vehicle can usually take it.
• A wheelchair that does not fold, or if you cannot move into a regular seat: we can offer an accessible vehicle with a ramp or lift, depending on availability.

Contact us in advance so we can arrange a comfortable and safe trip.

You can request child seats when you book.

1. Say how many seats you need and which type: infant, child or booster.
2. Give each child's age, weight and height so we send the right seat.

This service is free. If you are unsure which seat to choose, contact us.